Jawatan Kosong Aeroline Customer Care di Sungai Buloh, Selangor
Aeroline First Class Shuttle Sdn Bhd
AEROLINE-The Convenient Way to Fly
At Aeroline, Moving People is a Passion.
We are recruiting for our Aeroline T-Port located in Desa Aman (within the Damasara Damai vicinity) where you’ll get to work with our large friendly family, do join us!
Customer Care Team Leaders
Jawatan kosong di Selangor – Desa Aman, Sungai Buloh
Supervise and provide guidance to a team of customer care staff dedicated to provide excellent customer services.
Manage and motivate team members, coordinate their work schedule in accordance to operational need. Ensure day-to-day operational efficiency. Optimize utilization of available resources, staff capacity planning, review work procedures and processes – SOPs, company compliance and policies.
Provide daily leadership, build strong working relationship, foster mutual trust and respect among team members.
Make recommendation to management concerning staff and provide early escalation of issues, recommend process improvement to meet service standards and performances targets.
Candidates will need to bring fresh and innovative ideas to create customer centricity and continuously improving in the key areas of customer satisfaction, efficiency and productivity, ensuring smooth operations.
Possess at least Diploma / Degree or equivalent
Min 2 years of working as team leader in handling a service team
Working experience in call centers / service counters / cabin crews and confidence in leading large teams is required
Excellent communicator – fluent in verbal and written English and Bahasa Malaysia
Excellent supervisory skills with passion to lead and motivate team members
Highly adaptable, flexible and forward thinking
Computer literate, with good knowledge of MS Office
Possess own vehicle and work base at Desa Aman, Sg Buloh.
We offer attractive compensation package, 5.5 working days week with alternate Saturday off, EPF, SOSCO, annual leave, medical leave, staff complimentary tickets and performance bonus.
Interested candidates are encouraged to apply online.
You may send us your detailed resume outlining your qualifications, achievements, current and expected salary, inclusive of a recent photograph to: Please Login or Register to apply this job online.